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The important thing to understand about herbal medicine is that it is not consistent like you are used to. Depending on where the herbs are wildcrafted from (alkaline soil/acidic soil), when they are picked, how they are dried, how they are ground, etc. and who does it...all plays a role in the proper medicinal formula. Because of the quantity of herbs that we use, we purchase from different suppliers. We are careful to check the potency, but the differences outlined above can alter the taste and consistency, and even the appearance. Another reason for the taste difference can be the taste buds of the person. Many times after the formula has worked at helping the body, the body chemistry may have altered and things simply don't taste the same.
This formula is thick because of the Slippery Elm Bark. This herb is a DEMULCENT and creates a slimy consistency. This is especially effective in healing inflamed tissue and stomach ulcers. Note: Formula is not always thick. 
We have no reports of serious side effects reported to date. Sometimes if a person is very toxic, a headache may be experienced. What is happening is that the formula is mobilizing the toxins to be reprocessed by the body and you are not taking enough fluid to get them out. In many cases an herbal laxative or a simple glass of prune juice is recommended. Always keep bowels moving and drink plenty of fluids to help cleanse your body.

This is only because it hasn't been put through a very fine filter. If you let it settle, the larger herb pieces will settle on the bottom of your bottle. This will not harm the formula in any way. Some people have reported taking the sludge that is left after filtering, and using it like a poultice. 
We have no scientific experimentation to answer this. We can tell you that there are numerous reports of people on chemo that are taking this formula and in some cases, the doctors are amazed that they are not suffering the normal chemo side effects. It has proven itself very safe.
You may return your most new, unopened items within 30 days of delivery for a refund of the product cost. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). We are unable to refund bulk herbs and lesson whether individual or packets. 

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order with us and your card is declined due to an "Address or Zip Code Mismatch" your bank still releases the funds because they're available, however our processor declines the transaction because the billing address you entered on our website does not match what your bank has on file for your current billing information.

PLEASE NOTE:  This will happen every single time you put in the wrong address and try processing the order.  So if you are trying to place a $10 order and it gets declined 5 times due to "Address or Zip Code Mismatch' each time you tried to process that order, $10 would be immediately pulled out of your account and be placed on hold by your bank and would not be available to you for 3-7 business days.  In order to avoid this from happening please verify your billing information with your bank before placing your orders.
When you place an order, shipping is calculated automatically. Shipping is calculated by the weight, box size, and location it is being shipped to. The shipping quote you receive when placing an order will be what you are charged for shipping unless stated otherwise by one of our sales representatives. A tracking number will be emailed to you once your package has shipped. Please also note that the shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please check with your customs before ordering. If we ship a package and it is returned to us because of a customs issue, we can refund only the product price. We are unable to ship to Peru. Overseas shipping is sent via USPS International Express.
During the winter months in Arkansas, the temperature drops below freezing with regularity. HHA Colloidal Silver is a water-base product and will FREEZE if not sent to an indoor Post Office in the winter time. Colloidal Silver orders must be made separately and shipped to an inside P.O. Box. Check your local weather and if the temperatures are below 32 in the daytime anytime in the next week, it can not go on a Federal Express truck (they are not heated). We will NOT be responsible if this product freezes and breaks.
**I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any sickness or disease. Results from products may vary. These items are not intended to cure, treat or prevent any diseases.**
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